At Sianta Perfume Store, we aim to provide an exceptional shopping experience and complete satisfaction to our customers. We understand that sometimes you may need to return a product you purchased from us. Therefore, we offer you the following return and refund policy to ensure your convenience and satisfaction.

Terms and Conditions:

  • Period: Products can be returned within 7 days of purchase.
  • Product Condition: The product must be unopened, in its original packaging, and accompanied by the purchase invoice.
  • Return method: Products purchased through our website are returned by contacting our customer service.
  • Shipping Costs: The customer is responsible for the return shipping charges unless there is an error on our part in the shipment. In case of a manufacturing defect or quality issue, Sienta Perfumes will bear the shipping fees.

Refund:

  • Refund Period: The refund process may take up to 14 business days, depending on your payment method and bank.
  • Refund Method: Money paid by credit card will be refunded according to your bank.

Cancellation:

  • Cancellation Period: Orders can be canceled within 24 hours of purchase.
  • How to cancel: Your order can be canceled by logging into your account or by contacting us via the email or contact number shown below.

Product replacement:

If you wish to exchange a product, you can contact us and make sure to submit the purchase invoice.

How to contact us:

At Sianta Perfume Store, we believe in the importance of transparency and clarity in our dealings with our customers.